Discreet Billing
Secure Ordering

Delivery & Returns Policy

At Sugar Shack Toys we want to ensure that all aspects of your purchase are as pleasurable as possible.

If you are based in the UK, we have two delivery methods for your convenience;

  • Recorded Delivery: £3
  • Next Day Service: £7

We also offer a European service = £10.00 (Unfortunately, at this time we are unable to offer delivery to locations outside the European Union)

All orders will be dispatched within 24-48 hours following receipt of cleared funds. Please allow up to 7 days for UK orders to arrive, and up to 14 days for international orders.

Discreet Packaging

All orders are sent out in plain, discreet packaging that do not give away the contents of the package. You will also be billed discreetly under our company name of VCS Retail Ltd.

Returns

If you would like to return an order, we request that you do so within 14 days of receiving the item(s). Any returned goods should be unused, in the original condition, with any seals and packaging intact. We will then issue a full refund for the price paid for the item. Please contact us quoting your order reference for further details on this process.